Privacy Policy

"Personal Information" means information that identifies a Learner — first and last name, identification number, email address, age, date of birth, gender, location, photograph, and/or phone number provided at registration or thereafter on the Platform.

"Sensitive Personal Information" includes: (i) passwords and financial data; (ii) health data; (iii) official identity documents (Aadhaar, PAN, passport, driver's license, biometric data); (iv) information about sexual life, race, ethnicity, political or religious beliefs; (v) account details and passwords — as categorized under the IT Rules 2011, DPDP Act 2023, GDPR, and/or CCPA ("Data Protection Laws").

a) Personal Identifiable Information: We collect your name and email address to enable Platform access. This is collected only when voluntarily submitted. You may refuse, but this may limit access to certain services.

b) Non-Personal Identifiable Information: When You interact with our Platform, we may automatically collect browser name, language preference, referring site, date/time of requests, operating system, IP address, device name, OS version, and other usage statistics — typically through third-party tools in case of app errors (Log Data).

c) Cookies: Our Platform may use cookies to enhance Your experience. The Platform itself does not use cookies explicitly, but third-party code and libraries embedded in the Platform may use cookies to improve their services. You may set Your browser to refuse cookies, though some Platform features may not work properly as a result.

We may collect and use Your Personal Information for:

1. Platform Access & Services: To allow You to access the Platform, provide customer service, fulfil purchases, verify user information, and resolve technical issues.
2. KYC Verification: Where applicable laws or regulations mandate KYC verification of Learners.
3. Platform Improvement & Safety: To improve and customize Platform services, prevent criminal activity, fraud, misuse, and protect the rights and safety of users and third parties.
4. Communication & Marketing: To communicate about orders, offers, new products/services, and respond to inquiries. You may unsubscribe from marketing emails at any time by writing to us.
5. Service Providers: We may employ third-party companies to facilitate our services, provide services on our behalf, or assist in analyzing Platform usage. These third parties have access to Personal Information only to perform assigned tasks and are obligated not to disclose or use it otherwise.

1. Limit Information You Provide: You may choose what information to provide, update, or delete. Note that limiting certain information may restrict access to Platform features (e.g., registration).
2. Limit Communications: You may choose what types of communication You receive from us. Certain legal or security communications may not be limitable.
3. Reject Cookies: You may remove or reject cookies via Your browser settings. Note that some Platform services may not function properly without cookies.

All Learners have the following rights. You may exercise them via Platform login options or by writing to us at the Grievances contact below.

1. Right to Confirmation & Access: You may request confirmation and access to Personal Information we hold about You.
2. Right to Correction: You may request rectification of inaccurate or incomplete Personal Information.
3. Right to Nominate: You may nominate another person to exercise Your rights in the event of Your death or incapacity.
4. Right to Erasure: You may request deletion of Your Personal Information. Note: this may result in permanent deletion of Your account and cannot be reversed.

We take all reasonably necessary measures to protect against unauthorized access, use, alteration, or destruction of Personal Information. Disclosure is limited to:

1. Employees, contractors, and affiliated organizations who need the information to operate the Platform and have agreed to confidentiality obligations.
2. Government or court orders where legally required. We will attempt to give You prior notice where permitted by law before such disclosure. We may also disclose to protect rights, safety, and to detect/prevent fraud or criminal activity.

The Platform may contain links to third-party websites. We do not control their content or privacy practices and are not responsible for them. Use of any linked website is at Your own risk and subject to that site's own terms and privacy policy.

Your information, including Personal Information, is stored, processed, and transferred on Amazon Web Services (AWS) servers located in India. We may also store or process data on servers in other countries depending on our affiliates and service providers.

We retain Your information for as long as necessary for the purposes stated in this Policy, including compliance with legal and business obligations.

We may not be able to delete all publicly posted content (e.g., comments, feedback), but we will anonymize Your Personal Information so You can no longer be individually identified. We will never disclose aggregated or de-identified information in a manner that identifies You.

We may modify this Policy from time to time. When we do, the "updated date" at the top of this page will be revised. We encourage You to check the Platform frequently for recent changes. Unless stated otherwise, the current Policy applies to all information we have about You.

For any questions, privacy concerns, or to exercise Your rights, please write to us with a thorough description:

📧 Email: connect@innerbalanceacademy.in
💬 WhatsApp: +91 93374 19725
🌐 Contact Page: www.innerbalanceacademy.in/contactus

Under the Digital Personal Data Protection (DPDP) Act 2023 and related Indian data protection laws, You have the following rights:

1. Right to Confirmation & Access: Confirm and access Personal Information held by us.
2. Right to Correction: Request rectification of inaccurate or incomplete information.
3. Right to Grievance Redressal: Register grievances with us regarding handling of Your Personal Information.
4. Right to be Forgotten: Restrict or prevent continuing disclosure of Your Personal Information under certain circumstances.
5. Right to Erasure: Request deletion of Your Personal Information — note this may result in permanent account deletion.

Under the UK and EU General Data Protection Regulation (GDPR), You have the following rights. All requests should be sent to the Grievances contact above.

1. Right to Access: Receive confirmation and access to Personal Information being processed about You.
2. Right to Rectification: Request correction of inaccurate or incomplete Personal Information.
3. Right to Erasure: Request deletion of Your Personal Information where legally applicable.
4. Right to Object to Processing: Object to processing of Your Personal Information under certain conditions.
5. Right to Restrict Processing: Request restriction of processing under certain conditions.
6. Right to Data Portability: Request transfer of Your data to another organization or directly to You under certain conditions.
7. Right to Complain: Lodge a complaint with the relevant Supervisory Authority. A list is available at edpb.europa.eu.
8. Right Against Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing or profiling with significant legal effects.

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

1. The right to access Personal Information we hold about You
2. The right to know what Personal Information we intend to collect before collection
3. The right to opt in or out of marketing, analytics, and similar activities
4. The right to equal services without discrimination
5. The right to request deletion of Personal Information

Categories of Personal Information Collected (CCPA): Identifiers (name, email, IP, mobile number); California Customer Records statute data (name, email, gender); Internet/electronic network activity (cookies, IP, browsing data); Geolocation data (IP address); Audio/visual information (profile pictures, uploaded content); Inferences from Personal Information.

Submitting a CCPA Request: Email us at connect@innerbalanceacademy.in with Your request to know or delete. We will verify Your identity by matching information provided to our records. Authorized agents may submit requests with signed permission from the consumer or power of attorney under California Probate Code.