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This Privacy Policy (the "Policy") governs the manner in which Inner Balance Academy ("We") on the Platform innerbalanceacademy.in collects, uses, maintains, and discloses information from its users. It also describes the practices we apply to such information, your privacy rights, and the choices you have regarding your data.
This Policy applies to all users of the Platform (referred to as "Learners", "You", "Your").
By accessing and using the Platform, you consent to the collection, use, and disclosure of information as described in this Policy and our Terms of Use. If you do not agree, please do not access or use the Platform.
If any information you have provided violates the terms of this Policy, we may delete that information and revoke your access if required, without incurring any liability to you.
Capitalised terms used but not defined here can be found in our Terms of Use. Please read this Policy carefully. For any questions, contact us at the details provided at the end of this page.
"Personal Information" means information which identifies a Learner — i.e., first and last name, identification number, email address, age, date of birth, gender, location, photograph, and/or phone number provided at the time of registration or any time thereafter on the Platform.
"Sensitive Personal Information" includes:
Usage of the term "Personal Information" includes "Sensitive Personal Information" where applicable to the context.
We may collect both personal and non-personal identifiable information in a variety of ways. Please note:
We may collect your name and email address to enable access to the Platform. This information is collected only if voluntarily submitted by you. You can refuse to provide it, though this may limit your access to certain features.
When you interact with our Platform, we may automatically collect non-personal information such as browser type, language preference, referring site, operating system, IP address, date/time of requests, and similar technical data. In the event of an app error, we may also collect Log Data (IP address, device name, OS version, app configuration, usage time and statistics).
To enhance user experience, the Platform may use cookies. You may set your browser to refuse or notify you of cookies, though some parts of the Platform may not function properly if cookies are disabled. Third-party code and libraries used on the Platform may also use cookies independently.
We use your information to allow you to access the Platform, provide customer service, fulfil purchases, verify user information, and resolve technical issues. The legal basis is consent or our legitimate interests in administering the Platform.
Where applicable laws or regulations mandate verification, we may use your information for KYC purposes. The legal basis is consent or our legitimate interests.
We use your information to improve and customise the Platform and to detect, investigate, and prevent fraud, misuse, or violations of third-party or our rights. The legal basis is consent or our legitimate interests.
We may use your email address to communicate about orders, offers, new content, and to respond to enquiries. You can unsubscribe from marketing emails at any time by writing to us. The legal basis is consent or our legitimate interests.
We may engage trusted third-party companies for the following purposes: to facilitate our service; to provide services on our behalf; to perform service-related work; or to help us analyse platform usage. These third parties have access to your Personal Information only to perform their assigned tasks and are obligated not to disclose or use it for any other purpose.
We do not use your Personal Information for automated decision-making or profiling beyond what is described in this Policy. We do not sell, trade, or exploit your personally identifiable information. We may share generic aggregated demographic information (not linked to any individual) with trusted business partners.
You can always choose what information you share with us, including updating or deleting it. However, withholding certain information (such as registration details) may prevent access to some Platform features.
You can choose the types of communications you receive from us. Note that certain communications — such as legal notices or security alerts — may be required and cannot be limited.
You may reject or remove cookies from your browser at any time. However, some services or features on the Platform may not function correctly when cookies are disabled.
All Learners have the rights listed below. Depending on your location, you may have additional rights under local law — see the Country-Specific Rights section below.
To exercise any of these rights, use the options available to you within the Platform after logging in, or write to us at the address in the Grievances section.
You have the right to confirm whether we hold your Personal Information and to access it along with supporting details.
You can ask us to rectify inaccurate, incomplete, or outdated Personal Information.
You may nominate another person to exercise your rights on your behalf in the event of your death or incapacity.
You may request the deletion of your Personal Information from our Platform. Please note this will permanently delete your account and cannot be undone.
You may only exercise these rights in respect of your own information. When we receive requests by email, we may ask you to verify your identity before processing them, in accordance with applicable Data Protection Laws.
We take all reasonably necessary measures to protect against unauthorised access, use, alteration, or destruction of Personal Information. Our disclosure of such information is limited to:
To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.
The Platform may contain links to websites of our partners, suppliers, advertisers, sponsors, or other third parties. We do not control the content of these sites and are not responsible for their practices.
These external sites may have their own terms of use and privacy policies. Browsing and interaction on any other website — including those linked from our Platform — is subject to the terms and policies published on those sites.
Your information, including any Personal Information, is stored, processed, and transferred in and to Amazon Web Services (AWS) servers and databases located in India. We may also store or process information on servers in other countries depending on the location of our service providers.
Countries outside India may have different (and potentially less stringent) privacy laws. Personal Information may become subject to the laws and disclosure requirements of such countries.
If you use our Platform from outside India — including from the USA, EU, EEA, or UK — your information may be transferred to and processed in India. By accessing the Platform, you consent to this transfer.
We retain your information for as long as needed for the purposes stated in this Policy, including legal obligations and business compliance requirements.
We may not be able to delete all publicly posted content (e.g. comments or feedback), but we will anonymise your Personal Information so you can no longer be individually identified. We will never disclose aggregated or de-identified information in a way that could identify you.
To access, modify, or delete any information stored about you, use the options available within the Platform or write to us at the email address in the Grievances section below.
We may modify, revise, or update this Policy from time to time. When we do, we will revise the "updated date" at the top of this page. We encourage you to check this page periodically.
Unless stated otherwise, the current Policy applies to all information we hold about you.
Depending on where you are located, you may have additional rights under local legislation. Click your region to read the details that apply to you.
If you are located in India, you may have the following rights under the Digital Personal Data Protection (DPDP) Act, 2023. All requests can be made via the Platform upon login, or by writing to us as stated in the Grievances section.
If you are located in the UK, EU, or EEA, you have the following rights under GDPR. All requests should be sent to the address in the Grievances section.
We collect and process Personal Information only where we have a legal rationale to do so, determined by the type of data and context of processing.
If you are a California resident, you have the following rights under the CCPA:
We collect the following categories of Personal Information:
Collected: Identifiers, Customer Records data, internet activity, geolocation, commercial information, audio/visual information, and inferences.
Sources: From you and our payment processors.
Purpose: To operate the Platform, provide services, communicate with you, analyse usage, enhance experience, and ensure security.
Sold: We have not sold any Personal Information during the preceding 12 months.
Disclosed for business purposes: To corporate affiliates, advisors, service providers (analytics, storage, marketing, technical support), and operating systems/platforms.
You may submit a Request to Know or Request to Delete by emailing us at sushantaeft@gmail.com. We will verify your identity before processing any request. Authorised agents may submit requests with signed permission. Excessive or repetitive requests may incur a reasonable administrative fee.
We do not discriminate against users who exercise their CCPA rights. We do not offer financial incentives linked to personal data.
If you have any questions about this Policy, wish to exercise your rights, or have a privacy grievance, please write to us with a thorough description. We respond within 24–48 hours.
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